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  • Failure to return money on an auto part return. See Carid ratings.


    I ordered a bumper cover for one that was damaged on my care. They sent me the wrong cover. When I complained they wanted to me run all over the place to get info. refused to do the running. I did send them a picture of the error that they made with the bumper cover. M inehad the attachment holes inside the cover and theirs had the attachment brackets above the bumper cover. They sent me a return authorization. I packed up the bumper cover in a better crate that the one that it was shipped in. I dropped the cover the UPS store in Plaistow, NH. I paid for UPS storage for the weekend. It was received on 1/3/2016 and signed for. They refused to acknowledge that it was received. I filed a complaint with AMEX and lied about receiving it and reversed the complaint with AMEX. Apparently, they make their money by refusing to refund customers' money. I want my $400 back as well as the $20 for UPS Storage. I have pics of the different bumpers. I can provide the UPS signed delivery forms. This a national company. They have had my money for almost a year, and also refused to pay for the time my mechanic charged for finding out is was the wrong bumper cover. If it was a usable product there would have been no issues. I can provide all receipts and emails from them.

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    • My demands: I want $420 back now. + mechanics time to discover it was not the correct product.
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $490.00
    Dec 24, 2016
    Complaint #: 2316
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