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I had paid for a service in a entertainment game but 4 days later no response

I paid for an in-game service that had a guarantee of 15minutes. It is now going on to 4 days later without a response.Trying to contact live help an given the same answer every time on a refund. My boss is not here I cannot authorize a refund we will leave him a message.

• My demands: full refund
• User Recommendation: Stay away
• Resolution: Unresolved
• Monetary damages: $50.00

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