PC Repair Scams

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  • Refund that resulted in wiring money overseas


    I purchased computer protection from a company called Live Technician probably 6 months ago after my computer had a blue screen that popped up instructing me to call for virus protection. I called and they said they were with a company called Live Technician that was contracted with Microsoft. They remotely fixed my computer and charged me $300 for protection for up to 3 years. I then get a phone call today from a month middle eastern man named ralph stating that the company was relocating to china and Vietnam. They said they were refunding my money via wire transfer of $300. Upon checking my account, they had wired $1300 and then demanded i go to the nearest hospital walmart to write the remaining $1000 back to an individual in Vietnam. After completing the transfer, they said they would fix my computer free of charge. I told them I didn't feel comfortable and began to yell at the man and he said I was abusing him and why was I getting all upset? I told him that I had to wire money to a foreign country and I want nothing to do with them.

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    • My demands: I want them to be truthful with their customers and if they are gonna refund the money, they need to do that amount only!
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $15.50
    • Agents: Ralph
    • Managers: John
    • Phone: 347-786-5394
    Oct 07, 2016
    Complaint #: 2100
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  • Syntech Soft Solutions Scam


    Monday, 5-9-16, I was bouncing around various websites and my computer was acting up a little when suddenly a small window popped up, supposedly from Comcast, telling me that I had a network security problem and I should call a given phone number immediately. Like an idiot, I did and was told that I should call another number to get my problems fixed.

    I did so and got some East-Indians on the phone from a company named Syntech Soft Solutions, who told me that they could take care of that problem and also thoroughly clean up my hard drive, fix the network security problem, leave that software on my computer and also fix any other problems they found. The price was $217 and I thought that to be very high, but with the prospects of my computer running well again, I gave them my credit card number.

    Next they had me type-in things that allowed them to run my computer remotely from India (I think). I watched as my cursor was running around my screen and calling up things. After the techie had enough info from me, he said I could hang up the phone and he would call me back in about a half-hour after he had finished his work.

    When he called me back, he had me re-boot and my computer, which had been booting up very slowly, and it booted quickly and also called up my browser quickly. I was pleased.

    But Monday afternoon when I got back on, suddenly my browser was popping up new tabs like popcorn. So I called them back and we went through the same routine and they apparently fixed that problem.

    Tuesday morning my computer booted up very slowly as before, but I went ahead with my e-mails and such and decided to call Syntech the next day. That evening I got a call from another Syntech employee who asked how my computer was working. When I told him there were still problems, he wanted me to go to my computer right away, but I put him off until the next morning.

    He called Wed. morning and while I was booting my machine he was giving me a long song and dance about how they had lost their license and had to refund any money charged for services performed after that. I was supposedly going to get my $217 back. After he had control of my computer, he asked me to open up an on-line banking session with my credit union so he could transfer the money to me. When I protested, he said this was the way he had to do it and my password would be hidden from him anyway. I still can't believe I did so, but I did. Then he said that because he didn't know what the transfer rules about a minimum transfer at my credit union, he would send $3000 and have me refund the difference.

    As he supposedly started the transfer, my screen went blank and when I commented, he said that meant the transfer was working. When my screen came back, there was my on-line banking window showing a $3000 deposit from China. He told me to go to my credit union and withdraw $2700 and send it to him via Western Union. (I figured out later that what he had done while my screen was blank was to make a copy of my credit union account balance sheet and then Photoshop in a phony deposit of $3000) His instructions were to go to a nearby Rite Aid and have Western Union send the $2700 to Deng Qunsong in China.

    Even though I smelled a rat, I saw that $3000 deposit in my account and so I unbelievably, actually got in my car and drove to the credit union. But on the way I suspected I was “in deep” and prayed for wisdom. So when I got to the teller, that wisdom caused me to ask about the transfer. The teller looked my account up and said there had been no such transfer!

    So, now assured this was a scam, I headed back home quickly knowing this rat was on my computer. When I got to my computer, I immediately started shutting down all of the windows he had open and then shut down my computer. About then he phoned me to ask what was going on and I told him that I knew he was a crook. He started to explain, but I hung up on him.

    Not knowing what sort of stuff he had left on my computer, I decided to not fire it up and instead fired up my laptop and immediately went to my credit union website and changed the password. Then I called Discover and told them to kill the $217 transaction (they have filed an investigation but the lady said I'd probably win), and called Experian to have a alert flag posted on my SS number. They said they would notify the other two credit reporting companies and have them flag my number too.

    And yesterday I hired my computer guru to come over and help me clean things up on my computer. Before we did, he did a little poking around and said that the rats had installed all sorts of things on my hard drive.

    So in the end, I suffered no harm; my computer was all cleaned up and Discover had awarded me a $217 credit.

    But since then, I have gotten at least four or five phone calls from various employees of Syntech Soft Solutions supposedly wanting to refund my money and get back on my computer to remove their software. I explain to them that I already have my money back and all the junk they planted on my computer has been removed. I shouted at them that they were crooks and to quit calling me.

    Unfortunately, I discarded the e-Invoices they sent me, but I did contact a Huston office of Syntech Soft Solutions at 832-526-7297 and spoke (unsatisfactorily) with one Rani Moorjani.

    I bring this to your attention in the hopes that you can shut these crooks down and spare a lot of other people the embarrassment of being scammed for $2700.

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    • My demands: Shut these crooks down.
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $0.00
    • Agents: Eric Petersen
    • Managers: Eric Petersen
    • URL: [email protected]
    Jul 11, 2016
    Complaint #: 1695
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  • Call from a person saying he works for Microsoft


    This person called and said I was trying to be hacked and he works for Microsoft. He said he was calling from Calf but his caller ID was 229-233-4567 from Thomasville, GA.

    I ask to talk to he supervisor and he them said a four letter XXXX you. He wanted me to tell him my e mail address. I told him that I wound not and was going to report this to Microsoft.

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    • My demands: Just you know about this issue.
    • User Recommendation: Recommended
    • Resolution: Unresolved
    • Monetary damages: $0.00
    • Phone: 229-233-4567
    Jun 30, 2016
    Complaint #: 1645
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  • Repeted calls form a person who claims to be from Microsoft.


    I receive calls form a person that claims to be from Microsoft. They call from different phone Numbers the last # was 512-212-2631.

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    • My demands: Make them quit calling me. they call 5 or 6 times a day.
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $175.00
    • Phone: 512-212-2631
    Jun 23, 2016
    Complaint #: 1604
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  • Trying to enter my computer.


    I got a call from some one who said his name was George and he said he was from dell he said that his company owed me money .when i told him that I had to go to my computer to access it I told him that I would check with dell and he could get back to me and then he gave me and too call him back.the. The is 360-464-1795 Dell states they do not make calls.

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    • My demands: check validity of request
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $168.00
    • Phone: 360-464-1795
    Jun 16, 2016
    Complaint #: 1560
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  • Microsoft security breach on an IPAD


    When going into Safari on my IPAD a message came up saying that there might have been a security breach and to call this number to have it fixed. First of all I have a MAC with Safari and it was a Windows message and would not let me clear the message from Safari. They wanted access to my home computer to fix it and wanted to charge me. I called the local Apple store and they told me it was a scam and told me how to fix it.

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    • My demands: None
    • User Recommendation: Stay away
    • Resolution: Unresolved
    • Monetary damages: $0.00
    • Phone: 844-305-2491
    Jun 08, 2016
    Complaint #: 1493
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Public discussion


Edie Robinson

Aug 08, 2015 8:43 PM

Have had another version of this. They call and say that the PC service I DO have has been bought by another company and it will not honor my contract. They want to REFUND my money. Used the program to get into my computer, dumb me, but I would not give them all the information that they wanted. HE got mad at me, and screwed up my computer. I had to PAY to be able to use my own computer again. At least my back accounts were not hacked as my mother's was while she engaged in a sweepstakes scam. Big lesson learned!!