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The customer service here is awful. Once they take your money (£349). They disappear and it very difficult to get hold of them. I was assigned a account manager calle Nile. She completely dropped communication with me once I told her I needed a refund and that her funding applications for universities didn't suit my start up.
Once I couldn't get hold of her I would try the main line.
There was a woman called Sophia who said she would forward my complaint to the relevant department. She didn't get back to me and would just put me on hold then the phone line would disconnect. This continued for a week.
They don't give you the right information and there amazing wonderful database is useless.
Hi, I was contacted by the "government organisation" UK Business Funding Centre by a woman called Sophia who said she can certainly get me a grant to start my business which I would not have to pay back. She said the grant would cover all of my start up costs and they offer up to £200k as a government scheme.
She then dropped the one off payment in and said I had to pay £349 and she would send me all the information and said I would certainly get a grant to cover all of my business start up costs, she also said I had a great idea and there was absolutely no reason I wouldn't get this grant. (This is where the alarm bells rang for me because I only told her like 1 line of my business idea!) Also she asked me to write a testimonial on their website!
The same organisation have been scamming many people and I have included all the other reviews of people this has happened to in the link below
This organisation is a bloody disgrace and completely lying to people and miss leading them to get money. As a start up if I had fallen for this it would have almost possibly finished me. The harassment I have had from this organisation since has caused me all sorts of stress since I realised it is a scam.